Disclaimer: Unless this disclaimer is removed, the contents that follow are subject to great change and editing and addition because quite obviously I'm just taking notes as things float into my brain and drafting this at random.

I would like accountability, explanations, follow-up actions and solutions, please.

Emphasise that my mum is in real bad shape. Not herself at all, very weak and dazed.(The doctor should have warned, at least speak of the repercussions of the operation, to get us prepared. Now feel cheated. He made everything sound effortless and so easy.)

Part 1:

It is just ridiculous and unreasonable to expect patients who are suddenly diagnosed as very sick (and their families) to take initiative to question extensively and exhaustively the doctors about available treatments, side effects, and push for a detailed prognosis about the patient's exact condition.

(1) Obviously, the diagnosis came as a shock, and there's an extremely limited timeframe to react and read up on the sickness (like in my mum's case), hence the utter reliance on doctors to provide crucial information.

(2) There's implicit trust in the professionalism and expertise of the care-giver, given they are specialists and trained.

(3) The patient (and family), being the layman, would not know what crucial information is being omitted (like Vitamin B12), unless the doctor points it out

The doctor ought to already have the initiative drilled into him to impart all necessary information to the patient to minimise distress and helplessness. This is the minimal reasonable expectation of the doctor, to explain to the patient the options and the repercussions to make an INFORMED CHOICE before embarking on the treatment, instead of taking advantage of the patient's (and family's) fears and ignorance. It is something so very obvious and very simple and very basic that I cannot understand why the surgeon/doctor (and he's apparently a Senior Consultant) in my mum's case failed to do. Below are just a few chosen examples of his negligence that I'm citing to drive home my point regarding his negligent behaviour when comes to my mum.

I'm deeply regretting the operation because (a) it was not an informed choice and (b)the post-op care was negligible and we were not given support at all. In fact, the hospital made a lot of mistakes (more tales of negligence)that aggravated the trauma. It was, and is, for it continues up to now, most appalling to be the victims of such pathetic treatment.

But back to the doctor's negligence,
(expand on examples) I hope you can look into this and offer me an explanation.

* ramblings to be arranged coherently

Then talk about dietician, mere parroting of what's on paper that I can say myself. Dun see how the dietician is any helpful. Aghast by the so-called catalogue. *extract and expand on forum letter*

Hospital's after care. gave me mum wrong medication. never prepare letter in advance. no instructions upon discharge. sent the letter by post without follow-up, not taking into account my mum has several drug allergies. Waste of time, disappointed and disillusioned again and again. I had to call the department myself to come into possession of the knowledge that my mum has to take special pills prior check-up, which she was given none and not notified about. And this knowledge was incidental, accidental, I had called for another reason. So this is just horrible. Goes back to negligence - doctors and wards, whose negligence, all conveniently forget??? No excuse. I hope to have accountability.

Ah Law :)

Re-emphasise that my mum is in real bad shape. Not herself at all, very weak and dazed. And I want to see her getting the proper treatment and attention she needs. The doctor, whoever seeing her, to keep us fully informed. No repeats of the tragedy.

To Be Continued...