The Heartlander Speaks
I successfully battled inertia and logic (there is no good reason you have to choose this, of all the better things you can do with your time etc) today to make a long overdue trip to the POSB bank. Having been too busy + lazy to update my POSB passbook for the past couple of years, it’s now or never, since I’m free, to get a new one once and for all. Yes, I need my passbook – I’m traditional with money in that way – documented proof is always good; and better some later than having none at all.
So pardon my utter naïve amazement after I had queued for half an hour (it’s my opinion one of life’s little miseries is visiting the bank), to learn to that I *have* to pay $15 to get a new passbook. The lady at the counter explained that I should bring along my own passbook in order to get the $15 charge waived. I explained just as reasonably and calmly that my passbook hadn’t been updated for the last two years and having the old passbook hardly helps in the grand scheme of things. And yada yada, she said it’s the rule and either I produce the old passbook or I pay the $15.
(At this point, I interrupt my own written narration to re-swear: how KNS!!! Am I the only person to feel indignation about this ridiculous charge? And why the overpriced $15? I’m sure the cost of the passbook is a pathetic fraction of this $15. For the record and to set things in perspective, I just went to the library expo sale today and bought 8 books for $16.)
So I paid up. Hell, I have no idea where the old passbook is and I’m not going to requeue. Could take another two years.
And while I’m there, I thought, well, might as well check out the internet banking. I have managed to successfully log in only once and then due to the extremely complicated process that involves two levels of identification/authentication, I have avoided it since. But just when I feel like relogging in recently, all memory of my UID and password has left me. So I tried reapplying for everything at the bank counter including the device – which is buried somewhere on my study table – for convenience’s sake, and I learnt that I *have* to pay yet another $20 for the replacement of the device.
Tell me if I’m the only person only to feel this incurred cost is unjustifiable. Here you are forcing me to use the device, and if this device is stolen, spoilt etc, I have to pay $20 to get another such device in order to proceed with my internet banking. Whee. Well, I can’t find the warranty for my device lor. Can you guarantee the duration of its functionality since I’m paying so much for it? Even the camera battery that costs $20 comes with a one year free placement guarantee. Where’s the warranty for my purchase? Why aren’t you providing any?
I finally decided to stop being a recluse as far as the normal life of 柴米油盐酱醋茶 goes, setting aside my beloved 琴棋书画诗酒花 for a while. And so to the bank I go, only to discover 世界真的变了样. I’m so through with 柴米油盐酱醋茶!!!!! GRRRRRR.
So pardon my utter naïve amazement after I had queued for half an hour (it’s my opinion one of life’s little miseries is visiting the bank), to learn to that I *have* to pay $15 to get a new passbook. The lady at the counter explained that I should bring along my own passbook in order to get the $15 charge waived. I explained just as reasonably and calmly that my passbook hadn’t been updated for the last two years and having the old passbook hardly helps in the grand scheme of things. And yada yada, she said it’s the rule and either I produce the old passbook or I pay the $15.
(At this point, I interrupt my own written narration to re-swear: how KNS!!! Am I the only person to feel indignation about this ridiculous charge? And why the overpriced $15? I’m sure the cost of the passbook is a pathetic fraction of this $15. For the record and to set things in perspective, I just went to the library expo sale today and bought 8 books for $16.)
So I paid up. Hell, I have no idea where the old passbook is and I’m not going to requeue. Could take another two years.
And while I’m there, I thought, well, might as well check out the internet banking. I have managed to successfully log in only once and then due to the extremely complicated process that involves two levels of identification/authentication, I have avoided it since. But just when I feel like relogging in recently, all memory of my UID and password has left me. So I tried reapplying for everything at the bank counter including the device – which is buried somewhere on my study table – for convenience’s sake, and I learnt that I *have* to pay yet another $20 for the replacement of the device.
Tell me if I’m the only person only to feel this incurred cost is unjustifiable. Here you are forcing me to use the device, and if this device is stolen, spoilt etc, I have to pay $20 to get another such device in order to proceed with my internet banking. Whee. Well, I can’t find the warranty for my device lor. Can you guarantee the duration of its functionality since I’m paying so much for it? Even the camera battery that costs $20 comes with a one year free placement guarantee. Where’s the warranty for my purchase? Why aren’t you providing any?
I finally decided to stop being a recluse as far as the normal life of 柴米油盐酱醋茶 goes, setting aside my beloved 琴棋书画诗酒花 for a while. And so to the bank I go, only to discover 世界真的变了样. I’m so through with 柴米油盐酱醋茶!!!!! GRRRRRR.
1 Comments:
You know, some people think I have massive control issues when it comes to taking care of my banking stuff. That's partly true, although another huge part of me just wishes to avoid what you just went through.
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